1. Introduction
Zenvo Solar (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
By using our website or engaging our services, you consent to the practices described in this policy.
2. Information We Collect
We may collect and process the following types of personal information:
- Full name and contact details (email address, phone number)
- Physical or installation address
- Billing and payment information
- Identification or company registration details (where required)
- Energy usage data (for system design and quoting)
- Website usage data (via cookies and analytics tools)
3. How We Collect Information
Your information may be collected when you:
- Submit a contact form or request a quote
- Make a purchase or engage our services
- Communicate with us via email, phone, or messaging platforms
- Browse or interact with our website
4. How We Use Your Information
We use your personal information to:
- Provide and manage our solar products and services
- Process orders, payments, and installations
- Communicate with you regarding your enquiry or project
- Improve our services and customer experience
- Comply with legal and regulatory obligations
- Send marketing communications (only where you have consented)
5. Sharing of Information
We do not sell your personal information. However, we may share your data with:
- Trusted suppliers and partners (for product supply and installation)
- Payment processors and financial institutions
- Service providers assisting with website hosting, analytics, or communication
- Regulatory authorities, where required by law
All third parties are required to handle your information securely and in accordance with applicable laws.
6. Data Security
Zenvo Solar takes reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, or alteration.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
8. Your Rights
In terms of POPIA, you have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your information
- Object to the processing of your data
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the Information Regulator of South Africa
9. Cookies and Website Tracking
Our website may use cookies to enhance user experience and collect anonymous usage data. You can control or disable cookies through your browser settings.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
12. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact Zenvo Solar through our official communication channels.