Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
We make use of the courier guy for delivery, with a standard option available for R550 for orders below R9999.
Do You Ship Internationally?
We unfortunately do not courier to countries outside South Africa.
How Long Will It Take To Get My Package?
Our estimated waiting time for delivery is 3 to 5 days from payment is done.
PAYMENT
What Payment Methods Are Accepted?
Payment is via EFT, the most secure payment method available. This also enables us to keep our prices as competitive as possible.
Is Buying On-Line Safe?
Yes our website is secured via the latest technology and payment is made from your online banking and not on our website.
Order & Retunrs
How do I place an Order?
Click on add to cart and proceed to checkout. Kindly complete all the required fields on screen and click on place order.
How Can I Cancel Or Change My Order?
Kindly email us on [email protected] should you wish to do any changes to your order or to cancel it.
Do I need an account to place an order?
A account is not needed we however recommend creating one as this enables you to track your order and view progress.
How Do I Track My Order?
Orders can be tracked here: https://zenvosolar.com/order-tracking/
How Can I Return a Product?
Yes you can we have a 30 day returns policy and we will gladly assist.